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| - Low Price Guarantee |
| - Safe Shopping Guarantee |
| - Special Order Policy |
| - Shipping Policy |
| - Tracking Your Order |
| - Changing or Canceling an Order |
| - Return Policy |
| - Payment Methods We Accept |
| - Sales Tax Policy |
| - Purchasing Gift Certificates |
| - Redeeming Gift Certificates and Coupons |
| - Gift Registries |
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When you shop at Nursery Depot, you will get the lowest prices on quality, name-brand bedding,
bedding accessories and nursery furnishings for your little one - guaranteed. If you purchase
an item at Nursery Depot and find the exact item at a lower price (including shipping and tax)
by an authorized retailer in the United States within 14 days of placing your order, we will
refund the difference to you.
And, we not only guarantee to beat competitors' prices; if we lower our own price within 14 days
of your purchase, we'll refund you the difference. So you can shop with confidence knowing you're
getting the best deals on nursery bedding products and worry about something more important - your
baby.
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| Please Note: |
- The item with the lower price must be new and the exact same brand, style, pattern and product
number as the item you purchased at Nursery Depot. The item must be in stock and available at a U.S.
authorized retailer.
- Offer is valid for up to three identical items offered at the lower price.
- Shipping and handling charges and tax will be included in the competitor's price.
- Offer is not valid on items with a lower price due to manufacturers' rebates, promotional offers, clearance, closeouts or typographical errors in advertisements.
- We reserve the right to change or discontinue this low-price guarantee at any time.
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| To Request a Low Price Guarantee Refund |
Send a copy of the advertisement or web page of the item with the lower price and your Nursery Depot receipt to:
Nursery Depot
Customer Service
8480 Iradell Road
Trumansburg, NY 14886 USA
If you have any questions about our Low Price Guarantee, please contact our Customer Service Department by email
at customerservice@nurserydepot.com or call toll free
1-888-238-0987 (or 1-607-387-3760 from outside the U.S.),
from 9AM to 4PM EST. Our customer service representatives will be happy to assist you.
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Shopping at Nursery Depot with your credit card is completely safe and secure. We guarantee that every purchase
you make will be protected using the latest encryption technology (Secure Socket Layer or SSL).
In the unlikely event that unauthorized charges are made to your credit card, Nursery Depot will cover the
liability to your card, up to $50 - the maximum amount your bank can hold you liable for unauthorized charges.
You must notify your credit card provider in accordance with its reporting rules and procedures.
If you have any questions about our Safe Shopping Guarantee, please contact our Customer Service Department by email
at customerservice@nurserydepot.com or call toll free
1-888-238-0987 (or 1-607-387-3760 from outside the U.S.),
from 9AM to 4PM EST. Our customer service representatives will be happy to assist you.
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At Nursery Depot, all of our bedding, bedding accessories and furnishings are specially ordered for you directly from
the manufacturer and delivered straight to your door, usually within 8 weeks. We charge your credit card when we place
your order with the manufacturer.
If you need to return or cancel your order at any time, please contact our Customer Service Department by email
at customerservice@nurserydepot.com or call toll free
1-888-238-0987 (or 1-607-387-3760 from outside the U.S.),
from 9AM to 4PM EST. Our customer service representatives will be happy to assist you.
All returns and cancellations are subject to a 10% restocking fee. This fee may be waived if the order is cancelled
prior to being ordered with the manufacturer. For close-out and personalized products, all sales are final and orders
cannot be cancelled once the order is placed. Wall Border and Fabric orders are non-returnable and may not be cancelled.
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Nursery Depot can ship orders to all 50 states, plus Canada, Puerto Rico, Guam and APO/FPO addresses. Products are
specially ordered for you from the manufacturer and usually delivered within 1-4 weeks. Delivery times are shown on
each product information page and in your shopping cart. Delivery times may vary. Please read our Special Order Policy
for more information.
Oversized items may require a freight carrier for delivery and may not be available to all locations or to P.O. Box
addresses. Please allow up to 2 additional weeks for delivery to Hawaii, Alaska, Puerto Rico and Guam, and up to 2-4
additional weeks for delivery to APO/FPO addresses.
Furniture items are not available for delivery to APO/FPO addresses, Hawaii, Alaska, Puerto Rico, Guam and Canada.
Please read our detailed shipping rate information below.
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| Special Offer on Shipping! |
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When you shop at Nursery Depot, not only will you get the lowest prices on quality, name-brand nursery and kids bedding
products, you'll get FREE SHIPPING on all crib and kids' bedding orders over $99 for a limited time. This offer is valid
only on orders delivered within the 48 Continental United States and does not apply to any furniture products or orders
delivered to APO/FPO addresses, Hawaii, Alaska, Puerto Rico, Guam and Canada.
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| Shipping Rates for Gift Certificates |
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Shipping for gift certificates is free. Purchases paid for with gift certificates will incur shipping rates as outlined
in our Shipping Policy.
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| Shipping Rates Within the 48 Continental United States |
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Nursery Depot charges a flat rate of $5.95 for orders under $99 to ship crib and kids' bedding orders via the United
Parcel Service (UPS). An additional shipping charge will be applied to furniture orders. The charges for furniture
items are noted on individual furniture product pages.
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| Shipping Rates to Hawaii, Alaska, Puerto Rico and Guam |
Nursery Depot charges a minimum $20 to ship orders via the United States Postal Service (Priority Mail). When you place
an order for delivery to these locations, you will be sent a shipping quote via email within two days. You will have
the option to accept the shipping charges specified in the quote or cancel your order.
Furniture items are not available for delivery to Hawaii, Alaska, Puerto Rico and Guam.
Oversized items may require a freight carrier for delivery and may not be available to all locations or to P.O. Box
addresses.
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| Shipping Rates to APO/FPO addresses |
Nursery Depot ships orders to APO/FPO addresses via the United Postal Service (Priority Mail). When you place an order
for delivery to an APO/FPO address, you will be sent a shipping quote via email within two business days, only if there
is an additional charge to ship to your location. You will have the option to accept the shipping charges specified in
the quote or cancel your order.
Oversized items may not be available to all locations. Freight delivery is not available. Furniture items are not
available for delivery to APO/FPO addresses.
Delivery times may vary and are subject to military delivery schedules. Please allow up to 2-4 additional weeks for
delivery. Delivery to remote locations may take longer.
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| Shipping Rates to Canada |
Nursery Depot is able to ship most items to Canada via UPS. These shipments will incur a minimum shipping charge of $20.
When you place an order for delivery to Canada, you will be sent a shipping quote via email within two business days.
The shipping quote email will contain details for the costs for shipping, duty and taxes.
You will have the option to accept the shipping, duty and tax charges specified in the quote or cancel your order. The recipient
of the order will be responsible for all duty charges and taxes.
Furniture items are not available for delivery to Canada.
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| Shipping Rates to Mexico, or other International Addresses |
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Shipping is not available to Mexico or any other international addresses at this time.
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| Refusal of Delivery |
At Nursery Depot, we are committed to keeping shipping costs down and ensuring you continue to receive the lowest
prices on quality products. For this reason, we must charge additional shipping costs for orders refused on delivery.
Shipping charges cover the cost of sending an order back to Nursery Depot and apply even if the order was shipped for
free to the customer with our free shipping promotion. When we receive the order, we will refund the amount of the
order, less the shipping costs, to the credit card.
Refusal of delivery shipping charges will not apply to orders damaged in shipping.
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| Incorrect Shipping Address Provided |
Nursery Depot charges additional shipping costs for orders returned to us or re-routed due to incorrect addresses
provided by customers. Shipping charges cover the cost of sending an order back to Nursery Depot or getting the
package re-routed to its intended address and apply even if the order was shipped for free to the customer with our
free shipping promotion. When we receive the order, we will refund the amount of the order, less the shipping costs,
to the credit card.
If you have any questions about our Shipping Policy, please contact our Customer Service Department by email
at customerservice@nurserydepot.com or call toll free
1-888-238-0987 (or 1-607-387-3760 from outside the U.S.),
from 9AM to 4PM EST. Our customer service representatives will be happy to assist you.
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| Missing Packages |
When your order is shipped, we notify you via an email which includes a tracking number. Packages typically take
5-10 business days to arrive at your shipping destination. You can use this tracking number to get the transit status and expected delivery dates.
If your package is not received in accordance with the expected delivery date provided by the shipper, please
contact customer service within 5 business days, and we will file a claim for you with the shipper. If you do
not notify customer service within 5 days after the shippers expected delivery date, provide
an invalid email address, or provide an incorrect address, the package and all associated shipping charges are your
responsibility.
If you have any questions about our Shipping Policy, please contact our Customer Service Department by email
at customerservice@nurserydepot.com or call toll free
1-888-238-0987 (or 1-607-387-3760 from outside the U.S.),
from 9AM to 4PM EST. Our customer service representatives will be happy to assist you.
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When you order is shipped, you will receive an email confirmation of the shipping tracking number for your order.
Use the shipping tracking number to track the delivery of your order at the appropriate package delivery company Web site:
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If you have any questions about our tracking your order, please contact our Customer Service Department by email
at customerservice@nurserydepot.com or call toll free
1-888-238-0987 (or 1-607-387-3760 from outside the U.S.),
from 9AM to 4PM EST. Our customer service representatives will be happy to assist you.
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Need to change or cancel your order? It's easy with Nursery Depot. Just contact us by email at
customerservice@nurserydepot.com or call toll-free at 1-888-238-0987, from 9AM to 4PM EST, within 24 hours of placing
your order, and we'll update or cancel your order for free.
If you are unable to change or cancel your order within 24 hours of placing the order, your purchased items will be sent
to you.
Orders canceled after they have been placed with the manufacturer are subject to a 10% restocking fee.
You may return the order within 30 days of purchase for a refund. All returns are subject to a 10% restocking fee. Please
see our Return Policy for more information.
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Nursery Depot is committed to providing our customers with quality products at affordable prices. We guarantee that you
will be satisfied with our wide selection of products. If you are not satisfied with your purchase, return the items
within 30 days of delivery date and we will gladly replace the items or refund your money.
For any "Free Shipping" items that are returned or exchanged, the customer will be responsible for the amount of shipping
incurred by us in the delivery of the product to you. This charge would pertain to any order that is returned or exchanged
after shipment. You will be refunded for all but what it cost us to ship it to you, and you will be responsible for any
costs incurred for shipping it back to us.
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| Please Note: |
- Only items that are in their original packaging and in new condition with a RMA# (Return of Merchandise
Authorization Number) will be accepted for returns.
- You will be responsible for shipping costs for returned items, unless items are damaged or defective.
- Items returned after 30 days of delivery date will not be accepted.
- Returns are subject to a 10% restocking fee.
- All returned items must have a Return of Merchandise Authorization Number (RMA#).
- Items that are dirty, washed or used will not be accepted for refunds.
- Fabric and Wallpaper Border are non-returnable.
- Shipping costs, including items shipped with the Free Shipping promotion, and gift-wrapping are non-refundable.
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| How to Make a Return |
Before you can return items to Nursery Depot, you will need a Return of Merchandise Authorization Number (RMA#).
Please contact our Customer Service Department by email at
returns@nurserydepot.com or call toll free 1-888-238-0987 (or 1-607-387-3760
from outside the U.S.), from 9AM to 4PM EST to request an RMA#. Our customer service representatives will need
the following information:
- Order number
- Product name and SKU
- Reason for return
- Specify whether you want to return for a replacement, exchange or refund
When you receive the RMA#, write the number and reason for the return on the back of your packing slip. Include
the packing slip in the return package, and send the package to:
Nursery Depot
RMA#
Returns Department
8480 Iradell Road
Trumansburg, NY 14886 USA
Nursery Depot recommends that you use UPS ground or Insured Parcel Post to ship returns to us. We cannot be held
responsible for returns that are lost or delayed during shipping, and we can only credit you for items received.
Please allow 1-2 billing cycles for the refund credit to appear on your credit card statement.
If you have any questions about our Return Policy, please contact our Customer Service Department by email
at customerservice@nurserydepot.com or call toll free
1-888-238-0987 (or 1-607-387-3760 from outside the U.S.),
from 9AM to 4PM EST. Our customer service representatives will be happy to assist you.
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| Damaged or Defective Items |
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If you receive items that are damaged or defective, we will gladly replace the broken parts, if possible, or
ship a replacement to you for free. Just contact our Customer Service Department by email at
returns@nurserydepot.com or call toll free 1-888-238-0987
(or 1-607-387-3760 from outside the U.S.), from 9AM to 4PM EST, and provide our customer
service representatives with the order number, product name and SKU of the items you wish to replace.
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| Wrong or Missing Items |
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If you receive wrong items or are missing items, we will replace the items - at no cost to you. Just contact our
Customer Service Department by email at returns@nurserydepot.com or
call toll free 1-888-238-0987 (or 1-607-387-3760 from outside the U.S.), from
9AM to 4PM EST, and provide our customer service representatives with the order number, product name and SKU of
the items you wish to replace.
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We accept Visa, MasterCard, Discover, American Express and Nursery Depot Gift Certificates.
When you place your order, you will be asked to submit a credit card number over the Internet. Rest assured that
your credit card information is safeguarded with our Safe Shopping Guarantee.
We secure all payment transactions using the latest encryption technology (Secure Socket Layer or SSL). Please read
our Safe Shopping Guarantee for more information.
If you choose not to submit your credit card number online, please call our Customer Service Department toll free
1-888-238-0987 (or 1-607-387-3760 from outside the U.S.),
from 9AM to 4PM EST. Our customer service representatives will be happy to assist you.
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Nursery Depot is required to charge a 8.625% sales tax to items sold and shipped within the state of New York.
Sales tax is applied to the total amount of each item, excluding shipping and handling charges.
Items sold and shipped outside of New York will not be charged sales tax. Sales tax will not be applied for
the purchase of gift certificates. Purchases paid for with gift certificates may be subject to sales tax if items
are sold and shipped in New York.
If you have any questions about our Sales Tax Policy, please contact our Customer Service Department by email
at customerservice@nurserydepot.com or call toll free
1-888-238-0987 (or 1-607-387-3760 from outside the U.S.),
from 9AM to 4PM EST. Our customer service representatives will be happy to assist you.
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Nursery Depot sells Gift Certificates for any amount. Just contact our Customer Service Department toll free at
1-888-238-0987 (or 1-607-387-3760 from outside the U.S.), from 9AM to
4PM EST. Our customer service representatives will be happy to assist you.
We will mail a Gift Certificate, which may include a personalized gift message, to the receipient within 48 hours
of your purchase.
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It's quick and easy to redeem a coupon or gift certificate at Nursery Depot. Just follow the steps below.
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How to Redeem a Coupon
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- Browse our online store to find the item you want to purchase.
- Add your selection to your shopping cart by clicking the "Add to Cart" button.
- Enter the coupon code in the designated area and click the "Redeem" button.
- The coupon will appear in your shopping cart and the coupon discount will be applied to your total.
- When you are finished ordering items, click the "Proceed to Checkout" button to submit your order.
If you've followed all of the above steps and your coupon is not accepted, please check the conditions of the coupon (i.e. expiration date, minimum purchase requirements, etc.) and re-enter the coupon code.
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Please Note:
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- Only one coupon per customer may be redeemed.
- Coupons cannot be used for prior purchases or in conjunction with other offers.
- A minimum purchase is required to redeem a coupon. Individual purchase requirements are specified on all coupons.
- Coupon expiration dates apply.
- Coupons are not redeemable for cash.
- The amount of coupon is not redeemable for sales tax.
If you have any questions or need help redeeming a coupon, please contact our Customer Service Department by email
at customerservice@nurserydepot.com or call toll free
1-888-238-0987 (or 1-607-387-3760 from outside the U.S.),
from 9AM to 4PM EST. Our customer service representatives will be happy to assist you.
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How to Redeem a Gift Certificate
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- Browse our online store to find the item you want to purchase.
- Add your selection to your shopping cart by clicking the "Add to Cart" button.
- Enter the gift certificate code in the coupon area and click the "Redeem" button.
- The gift certificate will appear in your shopping cart and the amount will be applied to your total.
- When you are finished ordering items, click the "Proceed to Checkout" button to submit your order.
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Please Note:
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- Gift certificates must be redeemed at Nursery Depot.
- Gift certificates are not redeemable for cash.
- Gift certificates expire one year after issuance.
- You must provide a credit card when checking out, even if your total is less than the gift certificate amount.
- Purchases paid for with gift certificates may be subject to sales tax if items are sold and shipped within New York.
- Shipping rates will apply as outlined in our Shipping Policy.
If you have any questions about our gift certificate redemption policy, please contact our Customer Service Department by
email at customerservice@nurserydepot.com or call toll free
1-888-238-0987 (or 1-607-387-3760 from outside the U.S.),
from 9AM to 4PM EST. Our customer service representatives will be happy to assist you.
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How to Create a Gift Registry
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Creating your registry is easy. Just enter the name and address information requested, so your friends and family may
find your registry and so that we can ship the items to you once they are purchased. We ask you to also provide your
email address and a password so that you can modify your registry at a later point.
Once you create your registry you will receive an email confirmation with your information. You will then be ready to add
items to your registry. Just browse our site and click on the "Add to Registry" button whenever you find something you
like - you can always change it later. After you are done creating your registry, you can send an email to your friends
and family letting them know that you have set up a gift registry at nurserydepot.com.
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Continental US orders only. All furniture items excluded.
Cradle Bedding
Crib Bedding